Privacy Policy

AFARCO ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and safeguard it, and the rights you have over your data when you interact with our website, products, and services.

By using our website or submitting information through any of our forms, you acknowledge that you have read and understood this Privacy Policy.

We collect information that is necessary to provide technical consultation, fulfill orders, and improve our services. The types of information we collect include:

Information you provide directly

• Contact details: name, company name, job title, email address, phone number, and shipping or billing address.
• Account information: username and password (stored hashed) when you register on our platform.
• Order and transaction data: products requested, purchase history, and payment confirmation records.
• Communication content: messages sent through contact forms, quote requests, support tickets, or email correspondence.

Information collected automatically

• Device and browser data such as IP address, browser type, operating system, and screen resolution.
• Usage data including pages viewed, referral source, time spent, and interaction events.
• Cookie identifiers that help us remember your session and preferences.

We process personal information only for clearly defined purposes, including:

• Responding to quotation requests, sales inquiries, and customer support tickets.
• Processing and fulfilling orders, including shipping, invoicing, and after-sales service.
• Providing technical documentation, datasheets, and commissioning support.
• Operating and improving our website, products, and services.
• Sending service announcements, product updates, and — with your consent — marketing communications.
• Meeting legal, tax, accounting, and regulatory obligations.
• Detecting, investigating, and preventing fraudulent or unauthorized activity.

We do not sell personal information. We share data only with trusted parties under strict confidentiality and only when necessary:

• Service providers: payment processors, cloud hosting (Google Cloud, Firebase), analytics, shipping carriers, and customer communication platforms.
• Business partners: authorized distributors and integration partners when you request a regional quote or service.
• Legal authorities: when required by law, subpoena, or to protect our rights, property, or safety and that of our users.
• Corporate transactions: in the event of a merger, acquisition, or asset sale, information may be transferred subject to the confidentiality commitments of this policy.

We use cookies and similar technologies to keep your session active, remember your preferences (such as language or theme), and measure site performance. You can disable cookies through your browser settings, but some areas of the site — including authenticated features such as cart and checkout — may not function correctly without them.

We apply industry-standard technical and organizational safeguards to protect personal data, including TLS encryption in transit, access controls, hashed credentials, and limited internal access on a need-to-know basis. Despite these measures, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transactional and warranty records are retained for the duration required by applicable commercial and tax laws.

AFARCO operates internationally and serves customers across 40+ countries. Your information may be processed in jurisdictions outside your country of residence, including Vietnam and regions where our cloud providers operate. Where such transfers occur, we apply appropriate safeguards consistent with applicable data protection laws.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention obligations.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• Request portability of data you have provided to us.

To exercise these rights, contact us at contact.afarco@gmail.com. We will respond within a reasonable timeframe and may verify your identity before acting on a request.

Our website and services are designed for business and professional use and are not directed to children under 16. We do not knowingly collect personal information from children. If we discover that we have collected such data, we will promptly delete it.

Our site may contain links to third-party websites, including social platforms, partner sites, and developer communities. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy notices before sharing personal information.

We may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted here with a new "Last updated" date. Material changes will be communicated through the website or by direct notice where appropriate.

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to us:

• Email: contact.afarco@gmail.com
• Mailing address: 279 DX070 Road, Chanh Hiep Ward, Ho Chi Minh City, Viet Nam